FAQ’s
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How do I buy a Gift Card?
Buying a Gift Card is quick and simple. Just follow our online checkout process — choose your preferred amount, add a personal message, and enter your details. Once payment is complete, your digital Gift Card will be sent directly to the chosen email address.
What can I spend my Gift Card on?
Travel Gift Cards can be redeemed over the phone with our UK-based team on 0800 9541544. You can use them towards a wide range of holidays including short-haul, long-haul, cruises, escorted tours, golf breaks, ski trips, and city escapes.
Our Gift Cards can be used only on bookings made through Adore Holidays Limited, a fully licensed and bonded UK travel agency. They cannot be used towards bookings made directly with tour operators (such as Jet2, TUI, or Disney) or with other travel agents.
Can I use my Gift Card on an existing booking?
Gift Cards can only be applied to new or existing bookings made directly with Adore Holidays Limited. If your current booking was made with another travel agent or directly with a tour operator, unfortunately, we’re unable to apply your Gift Card to that booking.
Can I order a physical Gift Card?
All our Gift Cards are sent digitally via email. However, they’re designed so you can easily print a stylish version at home if you’d like to present a physical card as a gift.
Where will my Gift Card be sent?
All Gift Cards are delivered instantly to the recipient’s email address. You can choose to send it directly to the recipient or to yourself, so you can forward it or print it at a later date.
Why is my Gift Card not valid for 7 days after purchase?
For security reasons, all payments must fully clear before redemption. This usually takes up to 7 days. Once cleared, your Gift Card can be used towards any eligible holiday, cruise, or trip. If you need to book sooner, please contact our team and we’ll be happy to assist.
Is my money safe when I buy a Gift Card?
Yes — your money is 100% protected. holidaygiftcards.co.uk is part of Adore Holidays Limited, a fully ABTA and ATOL bonded travel agency through the Hays Independence Group the largest independent travel agent in the UK. This means all package holidays are financially protected, giving you total peace of mind when booking.
How long is my Gift Card valid for?
Gift Cards are valid for 12 months from the date of purchase (or from the chosen delivery date if you’ve selected a future delivery). The expiry date will be clearly shown on your email confirmation.
Can I book a holiday that begins after my Gift Card expires?
Yes — as long as you redeem your Gift Card and make your booking before the expiry date. Once your Gift Card has expired, it cannot be redeemed.
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What happens if my Gift Card expires?
Unfortunately, once a Gift Card has expired, we’re unable to extend or redeem it. Don’t worry — we’ll send you a reminder before your expiry date so you have plenty of time to use it.
Can I redeem multiple Gift Cards on one booking?
Yes, absolutely. You can redeem multiple valid Gift Cards on a single booking, provided they were all purchased through holidatgiftcards.co.uk and are within their 12-month validity period.
What happens if I don’t spend the full balance of my Gift Card?
Any remaining balance will stay on your Gift Card and can be used on future bookings until the expiry date. You can check your balance here. https://holidaygiftcards.co.uk/check-gift-card-balance
If you’re unsure how to use the remaining amount, our travel experts can help you put it towards upgrades, excursions, or special extras.
Can I exchange my Gift Card for cash?
No, Gift Cards cannot be exchanged for cash or transferred into credit. They can only be used towards travel bookings made through Adore Holidays Limited.
Can I use my Gift Card online?
Gift Cards must be redeemed over the phone with one of our expert travel consultants to ensure your holiday is perfectly tailored to your needs.
Call us on 0800 9541544 to redeem your Gift Card.
Who do I contact if I have questions about my Gift Card?
If you have any questions, please contact our UK support team:
Tel: 0800 9541544
Email: sale@adoreholidays.co.uk
Are Gift Cards refundable?
Once purchased, Gift Cards are non-refundable and non-transferable. Please ensure all recipient details are correct before completing your order.
Can businesses order Corporate Gift Cards?
Yes! We offer Corporate Travel Gift Cards — the perfect way to reward staff, thank clients, or run incentive campaigns. Corporate orders can be customised with your company branding and tailored messaging.
To learn more, please contact our corporate team at sales@adoreholidays.co.uk
Adore Holidays Limited sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number P7608. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only, this protection doesn’t apply.
Adore Holidays Limited is an Accredited Body Member of Hays Travel Limited, ATOL 5534.
Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.
Holiday Gift Cards is a trading name of Adore Holidays Limited who are registered in England and Wales with company number 07504176 and whose registered office is at Top Floor Leeside Works, Lawrence Avenue, Stanstead Abbotts, Hertfordshire, England, SG12 8DL VAT Number 193167195.
Call us today on 0800 9541544 to find out how you can spend your voucher!