TERMS & CONDITIONS
Your Holiday Gift Card can be used as full or part payment towards travel products offered by Adore Holidays Limited, a member of the Hays Independence Group. We sell travel services on behalf of Hays Travel Limited (ABTA Member No. P7608).
As an ABTA member, we follow ABTA’s Code of Conduct, ensuring high standards of service and providing assistance if things don’t go to plan. For more information about ABTA, the Code of Conduct, or the arbitration scheme, please contact:
ABTA, 30 Park Street, London SE1 9EQ
Tel: 020 3117 0500 | www.abta.com
Using Your Gift Card
- Your Holiday Gift Card can be redeemed against a wide range of ATOL-protected package holidays offered byAdore Holidays Limited, including leading brands such as Jet2 Holidays, TUI, Sandals, and Crystal Ski. We have over 300 that you can choose from.
- The card cannot be used for existing bookings, or bookings made directly with other tour operators or travel agents.
- The card cannot be used for flight-only or hotel-only bookings.
- It cannot be exchanged for cash, travel money, currency, travellers’ cheques, prepaid cards, or other vouchers.
- The card must be used for holidays departing from the UK or Northern Ireland.
Validity & Payments
- The expiry date is printed on your voucher. Vouchers are valid for 12 months from the date of purchase.
- The maximum account balance allowed at any one time is £10,000.
- Payments over £3,000 must be made by bank transfer.
- Please treat your voucher like cash—we cannot replace it if it is lost, stolen, or destroyed.
- Vouchers are non-refundable.
Financial Protection
- Book your holiday with confidence.
- As an ABTA member, your booking benefits from ABTA’s financial protection, guidance, and Code of Conduct.
- If Adore Holidays Limited were to become insolvent, any unredeemed voucher amounts are protected within the Hays Travel Group.
